A few checks.
A clearer next step.
Start here, then send the details if you still need help.
My television says “No signal.” What should I check?
Confirm the ODI box has power. Make sure the HDMI cable is firmly connected to both the box and the TV, then select that HDMI input using your TV remote. If available, try another HDMI port or cable. If the problem continues, tell support whether the box power indicator is on.
A channel buffers or will not play. What should I try?
Try another channel first to see whether the issue affects one channel or everything. Check whether another device can use the internet. If you use Wi-Fi, move closer to the router or try an Ethernet connection if available. Restart the box normally after closing playback. Tell support which channels are affected and when the problem began.
The box is slow or an app has stopped responding.
Return to the home screen and close the affected app if possible. Use the normal restart option and try again. Do not interrupt an update, factory-reset the box, clear app data, or reinstall configured apps unless ODI support directs you to do so.
I see Error 403 or a Data Exception in TiviMate.
Write down the exact error and whether it affects one channel or all channels. Check your internet connection and restart the app normally. Send the error wording, box ID, software version, and steps already tried to ODI support. Avoid deleting playlists, clearing app data, or changing account details before support reviews the issue.
My remote is not responding.
Check or replace the batteries and confirm they are inserted correctly. If your remote uses a USB receiver, make sure it is securely connected to the box. Try the included standard remote to help determine whether the problem is the remote or the box. Ask support for instructions specific to your remote before attempting to pair it again.
What details should I include in my support request?
Include your box ID from the label on top of the unit, the software version at the top-left of the home screen, your time zone, and whether you use Wi-Fi or Ethernet. Describe what you expected, what happened, the exact error, and the steps you have tried. Never send passwords or payment-card details.
Is there an ODI TV monthly subscription?
The ODI TV box is a one-time purchase with no ODI monthly subscription. Internet service and optional paid third-party subscriptions are separate. Business advertising plans have their own monthly or six-month pricing.
Can I watch international TV and local news?
ODI TV brings together international entertainment and news options. Tell us which country, language, or channel you want to watch so support can confirm current availability. Country examples on this site are not a complete or guaranteed channel lineup.
What are the return and hardware warranty periods?
ODI TV advertises a 30-day return policy and a one-year hardware warranty. Contact support with your order details to confirm eligibility, applicable terms, and the next steps before sending a unit back.
How do I submit a commercial for advertising?
Choose your service and term, complete payment through the link provided by ODI, then use your private upload access in the Client studio. Include your commercial and business details. ODI reviews the submission before activation.
Contact ODI TV.
Questions about your box, international channels, or advertising? Tell us what you need and give our team the details to help.
A little detail goes a long way.
For box support, have your box ID and software version ready. Include what you see on screen and any steps you’ve already tried.
Where to find your details
Box ID: the label on top of your unit.
Version: the top-left corner of your ODI home screen.
